Who processes your data Home Garden & Lifestyle Solutions, S.L. (Masterkool® España), tax ID B98407034, C/ Camino de la Caseta 1, local 1-D, 29670 San Pedro Alcántara, Marbella (Málaga), Spain. Phone +34 952 787 881 · info@masterkool.es.
What data, and why – Orders: your name, addresses, email, phone number and what you buy, to prepare, ship, charge and invoice your order and to look after you afterwards (warranty and returns). – Enquiries: the details you give us when you ask us to review your configuration or when you write to us, so we can reply. – Payments: your card details are handled directly by Redsys and your bank. We never see or store them.
Legal basis To perform the purchase contract, to meet our tax and accounting obligations and, for enquiries, because you ask us to.
How long we keep it For as long as our relationship lasts and, after that, for as long as the law requires (for example, six years for accounting records). Enquiries that don’t lead to an order are deleted when they’re no longer needed.
Who we share it with Only with those who need it to serve you: the carrier, Redsys and our bank for payments, our tax advisers, and the web hosting and email providers we use. We don’t sell your data or use it for third-party advertising.
Your rights You can ask us to see, correct or delete your data, object to or restrict its use, or take it with you, by writing to info@masterkool.es. If you think we’re not handling it properly, you can complain to the Spanish Data Protection Agency (www.aepd.es).
Cookies The shop only uses the technical cookies needed for the cart, checkout, language and session to work. We don’t use advertising or analytics cookies.
This is a translation for your convenience; if there is any discrepancy, the Spanish version prevails.